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2009 Top Mid-market HRO Vendors, Black Book Survey 2009 Results
Market Study
Published: February 2010
Pages: For full details, please email keithw@cmsinfo.com
Tables: For full details, please email keithw@cmsinfo.com
From: GBP 1562.50 Buy Now!
Research from: Black Book of Outsourcing
Sector: Business Services & Logistics
In 2009, the Black Book HRO industry user survey investigated over 900 contracts held by 1,622 users in mid-market sized buying organizations and businesses globally.
In order to rank the organizations, 18 key performance indicators (KPIs) are employed, scored on each respective vendor by client type and ranked on a 0–10 scale.
The economic downturn has made midsize companies more hesitant to pull the trigger on HRO, but it has not dampened enthusiasm for farming out human resources tasks. If anything, the recession seems to have whetted the mid-market’s appetite for HRO and the cost savings it can bring.
Mid-market spending on HRO climbed from $20.9 billion in 2009 to $23.7 billion this year, and is expected to reach $30.9 billion by 2013
Results from 2009 Black Book Survey. Scalability, client relationship, innovation and deployment are the most important attributes influencing HRO client satisfaction with their 2009 outsourcing providers.
In order to rank the organizations, 18 key performance indicators (KPIs) are employed, scored on each respective vendor by client type and ranked on a 0–10 scale.
The economic downturn has made midsize companies more hesitant to pull the trigger on HRO, but it has not dampened enthusiasm for farming out human resources tasks. If anything, the recession seems to have whetted the mid-market’s appetite for HRO and the cost savings it can bring.
Mid-market spending on HRO climbed from $20.9 billion in 2009 to $23.7 billion this year, and is expected to reach $30.9 billion by 2013
Results from 2009 Black Book Survey. Scalability, client relationship, innovation and deployment are the most important attributes influencing HRO client satisfaction with their 2009 outsourcing providers.