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2009 Top Entertainment ITO Vendors, Black Book Survey 2009 Results
Market Study
Published: February 2010
Pages: For full details, please email keithw@cmsinfo.com
Tables: For full details, please email keithw@cmsinfo.com
From: GBP 1562.50 Buy Now!
Research from: Black Book of Outsourcing
Sector: Business Services & Logistics
The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 131 technology and application outsourcing (AO) contracts held by 57 of the top suppliers for the studios, TV, film and entertainment sector.
The industry encompasses film and television, broadcasting, research, music, home entertainment, merchandising, digital asset management/media delivery and digital rights management clients worldwide.
In order to rank the organizations, 18 key performance indicators (KPIs) are employed specific to infrastructure and AO buyers within the studios, TV, film and entertainment sector, scored on each respective vendor and ranked per KPI.
Results from 2009 Black Book Survey. Trust, innovation, customization and reliability are the most important attributes influencing ITO client satisfaction with their 2009 outsourcing providers.
The industry encompasses film and television, broadcasting, research, music, home entertainment, merchandising, digital asset management/media delivery and digital rights management clients worldwide.
In order to rank the organizations, 18 key performance indicators (KPIs) are employed specific to infrastructure and AO buyers within the studios, TV, film and entertainment sector, scored on each respective vendor and ranked per KPI.
Results from 2009 Black Book Survey. Trust, innovation, customization and reliability are the most important attributes influencing ITO client satisfaction with their 2009 outsourcing providers.